NEMA flags off 2025 Customer Service Week Celebration.
The National Emergency Management Agency (NEMA), Minna Operations Office on Friday, October 10, 2025 kicked off its 2025 Customer Service Week celebration with a call for continuous improvement in service delivery.
The theme for this year’s celebration is “Mission Possible,” which resonates with NEMA’s mission to save lives, reduce losses, and support affected communities.
In his address, Malam Hussaini Isah, Head of Operations, NEMA Minna Operations Office, emphasized the importance of quality assurance and compliance in ensuring that every intervention, response, and act of service meets the highest level of efficiency, transparency, and compassion.
He said this year programme is divided into two. Day one: Opening Ceremony Stakeholders Engagement,while day two has Evacuation drill in the morning and afternoon cultural displays:
“Every day, we are reminded that our mission to save lives, reduce losses, and support affected communities is indeed possible when dedication, professionalism, and collaboration guide our actions.
“Upholding these values guarantees that help reaches those who need it most in a prompt, fair, and effective manner,” he said.
He expressed gratitude to stakeholders for their support and collaboration, which has enabled NEMA to fulfill its mandate effectively in Niger State.
The head of operations said the celebration is a renewal of NEMA’s collective commitment to continuous improvement in service delivery, disaster preparedness and response capacity.
According to him, NEMA’s work goes beyond duty, it is a call to serve humanity and each act of service contributes to making its mission possible.
He added that the event is a platform for NEMA to engage with the public, respond to emergencies and partner with other agencies to build resilient communities.
Also speaking, the Director General of Niger State Emergency Management Agency (NSEMA), Alhaji Abdullahi Baba Arah, commended NEMA for its efforts in addressing disasters in the state.
Baba Arah, who was represented by Yusuf Lemu, Director Planning, noted that the agency prioritizes accountability and principled response in all its field operations, particularly during emergency responses.
